Unlocking accountability: Complaint mechanisms at the international financial institutions

This leaflet provides guidance for people affected by the projects and programmes of international financial institutions. It explains in brief how the safeguard policies of the World Bank group, the EBRD and the EIB function and how to address the banks' complaint mechanisms.

The leaflet is also available in:

Russian (pdf)

Arabic (pdf)

French (pdf) - Profiter du processus de responsabilisation: les mécanismes de recourse aux institutions financieres internationales”